www.FixMyFD.com Privacy Policy  

Introduction

This Privacy Policy outlines FixMyFD.com (“FixMyFD,” “we,” “our”) practices with respect to information collected from users who access our website at https://www.fixmyfd.com (the “Site”), or otherwise share personal information with us (collectively, “Users”).

Grounds for data collection 

Processing of your personal information (meaning any information that can reasonably identify you, “Personal Information”) follows this Privacy Policy. Personal Information may include your name, contact details, order information, device/online identifiers, and similar data.


We process Personal Information on lawful bases, including performance of a contract (to fulfill orders, provide customer support, and deliver the Site and services), legitimate interests (to secure and improve the Site, prevent fraud, and support our operations), and legal obligations (tax, accounting, and record-keeping).


For non-essential cookies/analytics or direct marketing, we rely on your consent, which you may withdraw at any time using our consent tools. Withdrawing consent does not affect processing that has already occurred lawfully.

By using the Site, you acknowledge this Privacy Policy. Where consent is required, we will ask for it clearly (for example, via our cookie banner) and record your choice. We encourage Users to read this Privacy Policy carefully and use it to make informed decisions.

What information we collect?

We collect two types of data and information from Users.

The first type is un-identified and non-identifiable information related to use of the Site (“Non-personal Information”). We do not know the identity of the User from whom this data is collected. Non-personal Information may include aggregated usage data and technical information transmitted by your device (for example, browser type, operating system, language preferences, referring/exit pages, access time, device type), as well as information about your activity on the Site (such as pages viewed, clicks, and navigation paths). We use this to maintain and enhance Site functionality and performance.


The second type is Personal Information, which identifies an individual or can reasonably identify an individual. Personal Information we may collect includes:

  • Device Information: Geolocation (approximate), IP address, and unique identifiers (e.g., device IDs) and information related to your activity through the Site.
  • Account / Registration Information: If you create an account or register, we may collect your name, email address, password, and optional profile details.
  • Order & Fulfillment Information: When you purchase products (including StayFresh Freeze Dryers, StayFresh accessories, and TCI Scientific Innovations freeze-drying machines), we collect your contact details, shipping and billing addresses, order contents, and transaction metadata necessary to fulfill your order.
  • Payment Information: Payments are processed by our third-party payment processors. We receive a confirmation of payment and limited details (e.g., last four digits of a card, payment method, transaction ID), but we do not store full credit card numbers.
  • Customer Support & Service Requests: Information you provide when you contact us (e.g., email, text/SMS, forms), including descriptions of issues, log files you choose to share, images, and scheduling details for support.
  • Communications & Preferences: Your marketing preferences, newsletter enrollments, survey responses, product review content, and related communication settings.
  • Cookies & Analytics Data: Information collected via cookies, web beacons, pixels, and similar technologies to operate the Site, remember preferences, and measure usage. Where required, we request your consent for non-essential cookies.
  • Fraud Prevention & Security Data: Information used to detect, prevent, and investigate fraud, abuse, or security incidents (e.g., signals from devices, activity patterns).
  • Affiliate / Referral Information (if applicable): If you join our affiliate or referral programs, we may collect identifiers needed to track referrals, calculate commissions, and issue payouts.

We collect only the information necessary to provide and improve our services, fulfill orders, communicate with you, comply with legal obligations, and protect our legitimate interests.

How do we receive information about you?

We receive your Personal Information from various sources:

  • When you voluntarily provide us your personal details in order to register on our Site;
  • When you use or access our Site in connection with your use of our services;
  • From third party providers, services and public registers (for example, traffic analytics vendors).

What information we collect?

We do not rent, sell, or share Users’ Personal Information with third parties except as described in this Privacy Policy.


We may use the information to:

  • Operate and improve the Site and our online store experience.
  • Process and fulfill orders for products and accessories (including StayFresh Freeze Dryers, StayFresh accessories, and TCI Scientific Innovations machines).
  • Create and manage accounts, authenticate logins, and remember preferences.
  • Communicate with you about orders, deliveries, updates, service notices, and support.
  • Provide customer support, troubleshoot issues, and review logs or files you choose to share.
  • Personalize content and recommend products based on activity and preferences.
  • Conduct analytics and statistics to understand performance and enhance features.
  • Market our products and services, including sending newsletters or promotions (you can opt out).
  • Prevent fraud and secure the Site, including monitoring, detecting, and investigating suspicious activity.
  • Comply with legal and regulatory requirements, tax, and accounting obligations.


In addition to the uses above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies, and subcontractors to help us provide and improve the Services.


We may share Personal Information with trusted third-party providers (which may be located in other jurisdictions) for:

  • Hosting, infrastructure, and content delivery to keep the Site fast and available.
  • E-commerce operations (shopping cart, checkout, inventory, order management).
  • Payment processing and fraud prevention (we do not store full card details).
  • Shipping, fulfillment, and returns (carriers, warehouses, logistics).
  • Customer communications (email, SMS, and notifications).
  • Customer support tools (ticketing, help desk, scheduling).
  • Analytics, measurement, and diagnostics (site usage, performance).
  • Advertising and retargeting and to evaluate campaign effectiveness (where permitted by law/consent).
  • Affiliate and referral programs (to track referrals, calculate commissions, and issue payouts).
  • Professional services (auditors, accountants, legal counsel) and secure data storage/backup.


We may also disclose information if we have a good-faith belief that such disclosure is helpful or reasonably necessary to:

(i) comply with any applicable law, regulation, legal process, or governmental request;
(ii) enforce our policies and agreements, including investigating potential violations;
(iii) investigate, detect, prevent, or act regarding illegal activities, fraud, or security issues;
(iv) establish or exercise legal rights or defend against legal claims;
(v) prevent harm to the rights, property, or safety of FixMyFD, our users, yourself, or others; or
(vi) cooperate with law enforcement and protect intellectual property or other legal rights.

User Rights

You may request to:

  • Confirm and access whether we process your Personal Information and obtain a copy with supplementary details.
  • Receive a portable copy of Personal Information you provided to us, in a structured, commonly used, machine-readable format.
  • Request rectification of inaccurate or incomplete Personal Information.
  • Request erasure of your Personal Information, where applicable.
  • Object to processing of your Personal Information, including for direct marketing.
  • Request restriction of processing in certain circumstances.
  • Lodge a complaint with a data protection authority or other supervisory authority.


Please note these rights are not absolute and may be limited by our legitimate interests, legal obligations, or applicable law.


If you wish to exercise any of these rights or want more information, contact our privacy point of contact:


Privacy Contact (FixMyFD.com)

  • Email: admin@fixmyfd.com
  • Text/SMS: (907) 717-3625
  • Mailing address (for written requests/returns): PO Box 12371, Lexington, Kentucky 40583


We will verify your request and respond within the time required by applicable law.

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. 


We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 


A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 


The Site uses the following types of cookies:


a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 


b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 


c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.


Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.


We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

Third party collection of information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 


This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy. 

How do we safeguard your information?

We take great care in implementing and maintaining the security of the Site and your information. We use industry-standard safeguards, including TLS encryption in transit, access controls based on least privilege, secure configuration and patching, routine backups, activity logging/monitoring, and data minimization/limited retention. Payment data is handled by vetted third-party processors; we do not store full credit-card numbers, and our providers apply appropriate safeguards (e.g., PCI-DSS controls). We also require service providers that handle Personal Information on our behalf to follow comparable security practices consistent with this Privacy Policy.


Although we take reasonable steps to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security or be responsible for acts of unauthorized access or misuse beyond our reasonable control, and we make no warranty—express or implied—that such access can be fully prevented. If you believe your account or data has been compromised, please contact us immediately at admin@fixmyfd.com or (907) 717-3625.

Transfer of data outside the EEA 

Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

Advertisements

We may use third-party advertising technology to deliver and measure ads when you access the Site. These providers may collect information about your use of the Services—such as pages viewed, time on page, referrer, IP address, approximate location, device identifiers, and cookie IDs—so they can show you ads on our Site and elsewhere (including retargeting) and evaluate campaign performance. This can involve placing or reading third-party cookies, pixels, and similar technologies in your browser.

Your choices for ad personalization

  • Cookie controls on our Site: Use our cookie banner or preferences center to decline non-essential (advertising) cookies.
  • Browser settings: You can block or delete cookies through your browser; note this may affect Site functionality.
  • Mobile device settings: Limit ad tracking on your device (e.g., iOS: Settings → Privacy & Security → Tracking/Advertising; Android: Settings → Google → Ads → Opt out of Ads Personalization).
  • Industry opt-outs: You may opt out of many third-party ad networks via the Network Advertising Initiative (NAI) and Digital Advertising Alliance (DAA):
  • NAI: http://optout.networkadvertising.org/#!/
  • DAA: http://optout.aboutads.info/#!/
  • Platform controls (examples):
  • Google Ads Settings: https://adssettings.google.com/
  • Facebook Ad Preferences: https://www.facebook.com/adpreferences/ad_settings


Opt-outs are typically browser and device specific. If you clear cookies or switch devices/browsers, you may need to repeat these steps. You may still see ads after opting out, but they should be less personalized.

Marketing

We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you. 


Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists. 


Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

Corporate transaction

We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

Minors

We understand the importance of protecting children’s privacy online. The Site is not designed for or directed to children, and we do not knowingly collect Personal Information from anyone under the age of 13 (or the age of consent in your jurisdiction).

Minors may not use the Services without the prior consent of a parent or legal guardian. If you are a parent or guardian and believe your child provided Personal Information to us without your consent, please get in touch with us at admin@fixmyfd.com. We will take steps to verify and, where appropriate, delete the information and terminate the account or related activity.

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

How to contact us

If you have any questions about the Site or about the information we collect and how we use it, contact us at admin@fixmyfd.com.

Company Details

  • Website Owner/Operator: FixMyFD (FixMyFD.com)
  • Email: admin@fixmyfd.com
  • Customer Support (Text/SMS): 907-717-3625
  • Correspondence & Returns Address: PO Box 12371, Lexington, Kentucky 40583
  • Website: https://www.fixmyfd.com
  • Shipping Origin (most orders): Kentucky, USA


Last Modified: December 4, 2025