Terms and Conditions

Effective Date: 12/29/2025
Last Updated: 12/29/2025

These Terms and Conditions (“Terms”) govern your access to and use of [Website URL] (the “Site”), including any content, features, services, and products offered through the Site by Donald Nachand and/or [Business Legal Name] (“Company,” “we,” “us,” “our”).


By accessing, browsing, or using the Site, or by purchasing products through the Site, you agree to be bound by these Terms. If you do not agree, do not use the Site.


1) Definitions

  • “Content” means all text, graphics, images, videos, tutorials, instructions, posts, downloads, and other materials on the Site or provided by us.
  • “Products” means freeze dryers, parts, accessories, and any other goods offered for sale through the Site.
  • “User,” “you,” and “your” means any person who visits, uses, or purchases through the Site.
  • “Third-Party Services” means external websites or platforms (including YouTube, payment processors, shipping carriers, and social platforms).


2) Changes to These Terms


We may update these Terms at any time. The “Last Updated” date above indicates when changes were made. Changes become effective when posted on the Site. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.


3) Eligibility and Account Responsibility

You must be at least the age of majority in your jurisdiction to purchase Products. If you create an account, you are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

We may suspend or terminate accounts at our discretion where we believe there is fraud, abuse, violation of these Terms, or other harmful conduct.


4) Educational Content Disclaimer (Freeze Dryer Repair and Troubleshooting)


The Site and our Content are provided for general informational and educational purposes only. Any repair, troubleshooting, maintenance, modification, or operation of freeze dryers involves inherent risks, including risk of property damage, product damage, electrical shock, burns, fire, personal injury, and death.


You acknowledge and agree that:

  1. No Professional Advice. We are not providing professional engineering, electrical, refrigeration/HVAC, safety, medical, or food safety advice.
  2. No Warranty of Results. We do not guarantee that any Content will solve your issue, be complete, be error-free, or be suitable for your equipment or circumstances.
  3. You Assume All Risk. You are solely responsible for decisions you make based on the Content and for the safe use, repair, testing, and operation of any equipment.
  4. Follow Manufacturer Guidance. You must always follow the manufacturer’s manuals, safety instructions, and applicable laws/codes. If there is a conflict between our Content and the manufacturer’s guidance, the manufacturer’s guidance controls.
  5. Use Qualified Professionals When Needed. If you are not trained/qualified to perform a repair or procedure safely, you should stop and consult a qualified technician or professional.


5) Product Retailer Status; Trademarks; No Affiliation Unless Stated


The Company may sell Stay Fresh Freeze Dryers and related items as a retailer/reseller. Unless expressly stated on the Site, we are not the manufacturer of third-party products and we are not responsible for the manufacturer’s design, production, labeling, or quality control.

All third-party trademarks and brand names (including “Stay Fresh Freeze Dryers”) are the property of their respective owners and are used for
identification purposes only. Nothing in these Terms grants you any rights in those marks.

6) Orders, Pricing, and Payment


6.1 Order Acceptance

All orders are offers to purchase and are subject to our acceptance. We may refuse, cancel, or limit any order at our discretion (including due to suspected fraud, inventory limitations, pricing errors, or shipping constraints).


6.2 Pricing and Errors

Prices and availability may change without notice. If a Product is listed at an incorrect price or with incorrect information due to error, we may cancel or refuse any orders placed for that Product (even if your payment has been processed). If your payment has been processed, we will issue a refund for the canceled item(s) in accordance with our policies and applicable law.


6.3 Taxes

You are responsible for applicable sales tax, VAT, duties, or other governmental charges unless otherwise stated at checkout.


6.4 Payment Processing

Payments may be processed by Third-Party Services. We do not control and are not liable for payment processor outages or errors.


7) Shipping, Delivery, and Risk of Loss


Shipping and delivery timelines are estimates only and not guaranteed. Once Products are transferred to the carrier (or delivered, depending on the shipping terms displayed at checkout), risk of loss and responsibility for the shipment may pass to you to the extent permitted by law.

If your package is lost, damaged, or delayed, you agree to cooperate with reasonable claims processes (including providing information needed by the carrier/insurer).


8) Returns, Refunds, and Restocking


Return eligibility, time windows, restocking fees, return shipping costs, and refund timing will be governed by our Return Policy, which is incorporated into these Terms by reference. If there is no separate posted Return Policy, then returns are allowed only with our prior written authorization and may be subject to restocking fees and other conditions.

Certain items may be non-returnable, including (as applicable): consumables, special orders, clearance items, items missing original packaging, and items that show signs of use/installation.


9) Manufacturer Warranties; Disclaimer of Our Warranties


9.1 Manufacturer Warranties

Some Products may be covered by a manufacturer warranty. Any such warranty is provided solely by the manufacturer, not by us, unless we explicitly state otherwise in writing.


9.2 Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE, CONTENT, AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Site will be uninterrupted, secure, or error-free, or that defects will be corrected.

Some jurisdictions do not allow certain warranty disclaimers; in such jurisdictions, disclaimers apply to the fullest extent permitted.


10) Food Safety and Use Responsibility


Freeze drying can implicate food safety and sanitation risks. You are solely responsible for:

  • safe food handling, storage, sanitation, labeling, allergen control, and compliance with applicable food safety rules;
  • determining whether freeze-dried output is safe for consumption; and
  • verifying proper equipment performance and maintenance.

We are not liable for food spoilage, contamination, illness, allergic reactions, or any related damages.


11) Prohibited Uses


You agree not to:

  • use the Site for unlawful purposes or in violation of any law or regulation;
  • attempt to gain unauthorized access to the Site, accounts, systems, or networks;
  • interfere with or disrupt the Site (including via hacking, malware, scraping, or denial-of-service);
  • copy, reproduce, distribute, or create derivative works from the Content except as expressly permitted;
  • misrepresent your identity or affiliation, or engage in fraudulent conduct.

We may investigate violations and cooperate with law enforcement as required.


12) Intellectual Property


The Site and Content are owned by or licensed to us and are protected by intellectual property laws. Except for the limited right to use the Site for its intended purpose, you receive no rights or licenses.

Limited Permission: You may view and print Content for your personal, non-commercial use only, provided you keep all proprietary notices intact.

No Commercial Use: You may not sell, republish, post, distribute, or exploit any Content (including videos, tutorials, and guides) without our prior written permission.


13) User Content and Feedback


If you submit content (comments, reviews, photos, videos, troubleshooting details, suggestions) (“User Content”), you represent you have the rights to do so and that it does not violate laws or third-party rights.

You grant us a worldwide, royalty-free, irrevocable license to use, reproduce, modify, publish, translate, distribute, and display such User Content for business purposes (including marketing, support, and product improvement), subject to applicable law.

We may remove User Content at any time.


14) Third-Party Links and Platforms (Including YouTube)


The Site may link to or embed Third-Party Services (including YouTube). We do not control Third-Party Services and are not responsible for their content, policies, or practices. Your use of Third-Party Services is at your own risk and subject to their terms.


15) Limitation of Liability


TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  1. NO INDIRECT DAMAGES. IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS INTERRUPTION, PERSONAL INJURY, OR PROPERTY DAMAGE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE, CONTENT, OR PRODUCTS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  2. CAP ON LIABILITY. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SITE, CONTENT, OR PRODUCTS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE EVENT, OR (B) $100.

Some jurisdictions do not allow limitations of liability; in such jurisdictions, our liability will be limited to the fullest extent permitted.


16) Indemnification


You agree to defend, indemnify, and hold harmless the Company and its owners, officers, directors, employees, contractors, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • your use or misuse of the Site, Content, or Products;
  • your repair, installation, modification, testing, or operation of any equipment;
  • your violation of these Terms;
  • your violation of any law or third-party rights; or
  • your User Content.


17) Dispute Resolution, Arbitration, and Class Action Waiver (Optional but Common)


IMPORTANT: Arbitration and class action waivers are enforceability-sensitive and vary by jurisdiction. Use only after legal review.


17.1 Informal Resolution

Before filing a claim, you agree to contact us at [Contact Email] with a description of the dispute and allow at least 30 days to attempt resolution.


17.2 Binding Arbitration

Except where prohibited, any dispute arising out of or relating to these Terms, the Site, Content, or Products will be resolved by binding arbitration administered by [AAA/JAMS/Other] under its applicable rules, conducted in [County, State], in English.


17.3 Class Action Waiver

You and we agree that any dispute will be brought in the parties’ individual capacities only and not as a plaintiff or class member in any purported class, collective, or representative proceeding.


17.4 Injunctive Relief / IP

Either party may seek injunctive or equitable relief in court for intellectual property misuse or unauthorized access/security issues.


18) Governing Law and Venue


These Terms are governed by the laws of the State of Kentucky, without regard to conflict of laws principles. If arbitration is not used or is deemed unenforceable, you agree to exclusive jurisdiction and venue in the state or federal courts located in [County, State], unless applicable law requires otherwise.


19) Termination


We may suspend or terminate your access to the Site at any time for any reason, including for violations of these Terms. Sections that by their nature should survive termination will survive (including IP, disclaimers, limitation of liability, indemnification, and dispute resolution).


20) Severability


If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.


21) Entire Agreement


These Terms, together with any policies expressly incorporated by reference (including Return Policy, Shipping Policy, Warranty Policy, and Privacy Policy), constitute the entire agreement between you and us regarding the Site and supersede any prior agreements or understandings.


22) Contact Information


Donald Nachand / [Business Legal Name]
 Email: [Contact Email]
 Mailing Address: [Business Address]
 Support Hours (optional): [Hours/Timezone]