Shipping Policy

Effective Date: [Insert Effective Date]
Last Updated: [Insert Date]


This Shipping Policy explains how products purchased through www.FixMyFD.com (the “Site”) are processed, shipped, and delivered. By placing an order on the Site, you agree to this Shipping Policy.


1) General Shipping Overview


FixMyFD.com offers shipping within the United States and, where applicable, to select international destinations. Shipping availability, methods, costs, and delivery timelines vary depending on the product, destination, and carrier.

Certain products sold through the Site are drop shipped directly from third-party manufacturers or suppliers, including Stay Fresh Freeze Dryers, which are shipped directly from the Stay Fresh facility in Los Angeles, California.


2) Order Processing Time

  • Orders are typically processed within 1–5 business days after payment is successfully received, unless otherwise stated on the product page.
  • Processing time does not include transit time, weekends, or holidays.
  • Order processing may be delayed due to inventory availability, order verification, payment authorization, holidays, weather events, or other circumstances beyond our control.


FixMyFD.com reserves the right to delay or cancel any order at its discretion.


3) Shipping of Stay Fresh Freeze Dryers (Drop Shipment)

  • Stay Fresh Freeze Dryers are drop shipped directly from the Stay Fresh facility in Los Angeles, California.
  • These units are typically shipped via freight carrier due to their size, weight, and handling requirements.
  • Freight shipments may require:
  • A valid delivery address with adequate access for large delivery trucks
  • A contact phone number for delivery coordination
  • Customer availability to receive and inspect the shipment


Estimated transit times provided at checkout or by customer support are estimates only and are not guaranteed.


4) Freight Delivery Terms & Inspection Requirement


4.1 Delivery Method

Freight shipments are typically delivered curbside or dockside only, unless additional services (such as liftgate or inside delivery) are requested in advance and approved in writing. Additional delivery services may incur extra charges.


4.2 Inspection at Delivery (Required)

Customers must inspect all freight shipments at the time of delivery and before signing the delivery receipt.

  • If visible damage is present:
  • Clearly note all damage on the delivery receipt
  • Take photographs immediately
  • Refuse delivery if damage is significant


Signing the delivery receipt without noting visible damage may result in the shipment being considered accepted by the carrier, which can limit or void damage claims.


Failure to follow these inspection procedures may result in denial of claims and loss of replacement or refund eligibility.


5) Risk of Loss


To the fullest extent permitted by law:

  • Risk of loss transfers to the customer once the product is tendered to the shipping carrier, unless otherwise required by applicable law.
  • FixMyFD.com is not responsible for delays, loss, or damage caused by shipping carriers, freight handlers, or other third parties.


We may assist with carrier claims when commercially reasonable, but claim approval and reimbursement are not guaranteed.


6) Shipping Costs

  • Shipping charges are calculated at checkout or quoted separately for freight shipments.
  • Freight shipping costs vary based on destination, access requirements, and carrier pricing.
  • Any additional fees incurred after shipment (including re-routing, storage, failed delivery attempts, or re-delivery) are the responsibility of the customer.


Shipping fees are non-refundable, except where required by law.


7) Shipping Delays


All delivery dates are estimates only. FixMyFD.com is not liable for delays caused by:

  • Carrier delays or capacity limitations
  • Weather conditions or natural disasters
  • Labor disruptions
  • Mechanical failures
  • Government or regulatory actions
  • Force majeure events


Shipping delays do not constitute grounds for order cancellation or refund unless required by law.


8) Address Accuracy


Customers are responsible for providing accurate and complete shipping information at checkout.

  • Incorrect or incomplete addresses may result in delays, additional fees, or returned shipments.
  • All costs associated with address corrections, re-delivery, or return shipping due to address errors are the responsibility of the customer.


9) International Shipping (If Available)


If international shipping is offered:

  • Customers are responsible for all customs duties, taxes, brokerage fees, and import compliance requirements.
  • International shipments may experience extended transit times due to customs processing.
  • FixMyFD.com is not responsible for shipments delayed, rejected, or seized by customs authorities.


10) Order Tracking


Please note that tracking information will be provided as soon as it becomes available. Freight shipments may not provide continuous real-time tracking updates.

Limited or delayed tracking updates do not indicate shipment loss.


11) Refused or Undeliverable Shipments


If a shipment is refused or deemed undeliverable due to customer actions or inaction (including failure to schedule delivery or accept shipment), the customer is responsible for:

  • Return freight charges
  • Storage fees
  • Re-delivery charges
  • Applicable restocking fees


Refunds, if any, will be issued only after all applicable charges are deducted.


12) Contact Information


For shipping-related questions, please contact:


FixMyFD.com
Email: [Insert Contact Email]