Refund and Exchange Policy

Effective Date: [Insert Effective Date]
Last Updated: [Insert Date]

This Refund and Exchange Policy applies to all purchases made through www.FixMyFD.com (“Site”). By placing an order, you acknowledge that you have read, understood, and agreed to this policy.

1) General Policy Overview

Due to the nature of our business—including drop-shipped equipment, freight delivery, and third-party fulfillment—all sales are subject to the terms outlined below.

Shipping costs are non-refundable, and all approved returns or refunds are subject to a 15% restocking fee, in addition to any associated shipping or freight charges.

2) Eligibility for Returns and Refunds

To be eligible for a return or refund:

• The return must be approved in writing by FixMyFD.com prior to shipment.
• The request must be made within 14 calendar days of delivery, unless otherwise required by law.
• Items must be:
• Unused, uninstalled, and in original condition
• In original packaging with all components, accessories, manuals, and documentation

Returns that do not meet these requirements may be refused or subject to additional deductions.

3) Non-Refundable Shipping Costs (Drop-Ship Disclosure)

All shipping costs are non-refundable. This includes, but is not limited to:

• Outbound shipping or freight charges
• Return shipping or freight charges
• Failed delivery, re-delivery, storage, or carrier accessorial fees

Because many products—particularly Stay Fresh Freeze Dryers—are drop shipped directly from the manufacturer’s facility in Los Angeles, California, shipping charges are incurred immediately and cannot be recovered once an order is placed.

By completing a purchase, you expressly agree that shipping charges will not be refunded under any circumstances, except where required by applicable law.

4) Restocking Fee

All approved returns and refunds are subject to a 15% restocking fee, calculated on the original purchase price of the product, not including taxes.

The restocking fee is applied to cover:

• Manufacturer restocking charges
• Inspection, handling, and administrative costs
• Reconditioning and inventory processing

The restocking fee will be deducted from any refunded amount.

5) Refund Amount Calculation

If a return is approved, your refund will be calculated as follows:

Original purchase price
– 15% restocking fee
– all outbound shipping costs
– all return shipping/freight costs
– any additional carrier or handling fees
= Net refund amount

If shipping or return costs exceed the refundable product value, no refund will be issued.

6) Exchanges

Exchanges are handled as a return and new purchase.

• The original item must be returned and approved per this policy.
• All applicable restocking and shipping fees apply.
• A new order must be placed for the replacement item, subject to current pricing and availability.

7) Damaged or Defective Items

7.1 Freight Damage

If your item arrives damaged:

• You must follow the inspection and notation requirements outlined in the Shipping Policy.
• Damage must be reported within 48 hours of delivery with photos and documentation.
• Failure to document damage at delivery may void eligibility for replacement or refund.

7.2 Defective Products

If a product is determined to be defective:

• Manufacturer warranty terms apply, where applicable.
• FixMyFD.com does not provide independent product warranties unless explicitly stated in writing.
• Warranty claims may require direct coordination with the manufacturer.

8) Non-Returnable Items

The following items are non-returnable and non-refundable:

• Items that have been installed, used, modified, or altered
• Special-order or custom items
• Clearance or final-sale items
• Items returned without prior authorization
• Items returned damaged due to improper packaging

9) Refused or Undeliverable Shipments

If an order is refused or deemed undeliverable due to customer action or inaction (including failure to schedule freight delivery):

• The order will be treated as a return.
• All applicable shipping, return freight, storage, and restocking fees will apply.
• Any remaining balance, if applicable, will be refunded per this policy.

10) Chargebacks and Payment Disputes

Initiating a chargeback does not override this policy.

• Chargebacks related to shipping costs, restocking fees, or buyer’s remorse may be contested with documentation.
• Customers are encouraged to contact FixMyFD.com before initiating a dispute.

11) How to Request a Return or Refund

To request approval for a return or refund, contact:

FixMyFD.com
Email: [Insert Contact Email]

Include:

• Order number
• Item(s) requested for return
• Reason for return
• Photos (if applicable)

Return instructions will be provided only after approval.

12) Policy Updates

FixMyFD.com reserves the right to modify this Refund and Exchange Policy at any time. Changes will apply to orders placed after the updated policy is posted.